Plans Scaled to Your Operations
From community EMS squads to multi-agency municipal systems, choose the tier that matches your dispatch volume and integration needs.
$10,260/year (save ~10%)
- Up to 10 active users
- Basic dynamic dispatching & route ETA
- Digital triage templates + ePCR export (CSV/HL7)
- 50 telemetry-hours/month (vital streams)
- Basic incident audit logs & standard reports
- Email support + onboarding webinars
$37,800/year (save ~10%)
- Up to 50 active users
- All Community EMS features
- Full CAD integration adapter (one connector)
- Live video streaming (100 video-hours/month)
- Advanced ETA with traffic/telemetry fusion
- Auto-populated ePCRs with HL7/FHIR to EHR
- Basic bed-matching & ED status dashboard
- Standard analytics (response times, handoff durations)
- Phone + priority email support
$135,000/year (negotiable)
- Unlimited active users
- All Regional EMS features
- Multiple CAD & EHR connectors (up to 5)
- Per-call SLA and on-call tech support
- Priority real-time telemetry pipeline
- Advanced analytics & predictive modeling
- Workforce routing optimization
- Compliance & audit toolset + RBAC
- Annual on-site training + implementation retainer
Add-ons: Extra users $40/user/mo · Telemetry overage $10/hr · Video overage $30/hr · Premium AI triage $2,000/mo · Additional CAD/EHR connector $2,500 one-time
Feature Comparison
| Feature | Community EMS | Regional EMS | Enterprise |
|---|---|---|---|
| Active users | Up to 10 | Up to 50 | Unlimited |
| Dynamic dispatching | Basic | Advanced (traffic fusion) | Advanced + workforce routing |
| Digital triage & ePCR | Templates + CSV/HL7 | HL7/FHIR to EHR | HL7/FHIR + custom connectors |
| Telemetry streaming | 50 hours/month | 100 hours/month | Priority pipeline |
| Video streaming | 100 video-hours/month | Unlimited | |
| CAD integration | 1 connector | Up to 5 connectors | |
| Bed matching | Basic | Advanced | |
| Analytics | Standard reports | Standard analytics | Predictive modeling + custom dashboards |
| Compliance & audit tools | |||
| Support | Phone + priority email | Per-call SLA + on-call | |
| On-site training | Annual |
Frequently Asked Questions
Is there a pilot program available?
Yes. We offer a 3-6 month proof-of-value pilot priced between $5,000 and $25,000 depending on scale. Pilots include full features with limited telemetry and users, designed to demonstrate measurable ROI before committing to a subscription.
What happens if we exceed our telemetry or video hours?
Overage is billed at $10 per telemetry-hour for vitals and $30 per video-hour for streaming storage. We will notify you when you approach your cap so there are no surprises.
Can we add extra users beyond our tier limit?
Additional user seats are available at $40 per user per month for Community and Regional tiers. Enterprise tier includes negotiable user caps.
How does PulseRoute integrate with our existing systems?
PulseRoute uses modular connectors for CAD, EHR, mapping, and telematics APIs. Regional tier includes one standard connector; Enterprise includes up to five. Additional connectors are available as add-ons.
Is PulseRoute HIPAA-compliant?
Yes. PulseRoute is built cloud-native with end-to-end encryption, role-based access controls, and compliance tooling. Enterprise tier includes full compliance and audit toolsets with SOC/HITRUST readiness documentation.
Do you offer flexible billing for public agencies?
We support OPEX and CAPEX billing structures, purchase orders, and quarterly billing to accommodate public-sector procurement requirements.
Start Your Proof-of-Value Pilot
See measurable impact within weeks. Our pilot program includes full features, onboarding support, and ROI tracking built in.